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Overcoming Challenges in Hyperlocal Delivery: A Path to Profitability

Updated: Jan 15

Overcoming Challenges in Hyperlocal Delivery: A Path to Profitability

The online food, grocery and services industry is booming, but profitability remains a formidable challenge. Companies face several hurdles, from fierce competition to thin profit margins. In this article, we will explore these challenges and probable solutions, highlighting the unique approach taken by Xirify.

💹 Unit Economics & Profitability:

Challenge: Achieving profitability is tough due to high costs, including delivery, processing, and support expenses.

Example: According to this blog - Zomato's Type B orders show a loss of Rs 9.1 per order.

Xirify Business Model, Path the profitability
Snippet Of An Article Published on

The Xirify Way: We unite ecosystems to distribute costs, ensuring everyone stays profitable. We collaborate with dedicated delivery partners and utilize insurance and service level agreements to minimize unexpected expenses.

🏆 Competition:

Challenge: Intense competition from giants like #Swiggy, #Zomato, #Blinkit and newcomers like #Zepto.

Example: Dunzo faced financial uncertainty amid increased competition.

Dunzo’s downfall: from startup star to sinking ship? and other top tech stories this week
Snippet of an article published on The Economic Times

Solution: Companies must focus on the USP they have built over the years and their unique offerings, superior customer experiences, and efficient operations to stay profitable.

Low Margins:

Challenge: Thin profit margins in the grocery delivery business.

Example: Zepto struggling with low margins and cash burn.

Zepto makes haste slowly on the quick commerce route
Snippet of an article on Zepto Published in Financial Express

Solution: To improve margins, diversifying revenue streams is important, increase customer engagement & lifetime value, optimize technology, and share supply chain and logistics responsibilities. Xirify empowers merchants to manage inventory efficiently, reducing costly overstocking or understocking. Xirify is also looking into different revenue streams that will benefit the ecosystem.

Last-Mile Logistics:

Challenge: Managing last-mile delivery efficiently is crucial but costly.

Example: Zepto incurred a Rs 25 delivery cost from a gross margin of Rs 60.

Zepto makes haste slowly on the quick commerce route
Source: Financial Express (Zepto makes haste slowly on the quick commerce route)

How we are dealing with this: Our dedicated delivery partners charge customers directly, and we use insurance and SLAs to safeguard against unexpected expenses.

Customer Acquisition Cost (CAC):

Challenge: Acquiring customers can be expensive, eroding profitability.

Example: According to a blog post by Zomato, High CAC ratios in India, with some companies spending as much as Rs 1200 to acquire a transacting user.

Zepto makes haste slowly on the quick commerce route
Source: Zomato Blog: Our Unit Economics for Food Delivery in India

Solution: Reduce CAC through targeted marketing, referral programs, and customer retention efforts. Xirify provides comprehensive tools for businesses to build and retain a loyal customer base, alleviating the need for extensive acquisition efforts.

Dark Stores vs. Hyperlocal Delivery:

Challenge: Choosing between dark stores and hyperlocal delivery models can be perplexing.

Example: Dunzo shifted to a revenue-sharing model with larger supermarkets and closing down their dark stores. (Source)

Solution: Have an effective strategy from the beginning to balance dark stores or hyperlocal delivery, If your technology platform is built to support a particular type of transaction/task and your team is specialized/experienced in any one then changing direction incurs heavy cost to update technology, build new expertise. At Xirify we were very sure from inception that our focus is to cater to our Shoppers Daily Chores and to do that we need to be able to support various types of business and accordingly the tech platform is developed in a modularize fashion like switches that can be turned on or off based on our registered merchant’s business model.

Expand Carefully:

Challenge: Expanding to new areas is costly, be it setting up a dark store, offline store or onboarding merchants and developing a new area for hyperlocal quick commerce.

Solution: Expand cautiously, optimize existing operations before scaling up. Xirify's experience in Pune West demonstrates our commitment to learning, improving, and expanding.


Profitability in the online hyperlocal commerce industry is attainable by addressing these challenges strategically. Xirify's business plan with minute attention and approach to unit economics, competition, margins, logistics, CAC, and expansion showcases a path forward. We are actively seeking funding to continue our journey toward sustainable profitability.

Join us in revolutionizing this dynamic industry.

Let us know if you want to know more: Email:

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